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FAQ’s for Providers

Q: What is HMG?

A: HMG is a system that helps families access and connect with services and resources that support their child’s development, behavior and/or learning by assisting families in seeking information about services. Resources may include parenting and family support, child care, basic needs, health, developmental, and mental health, and other programs throughout Solano County to support families with young children. HMG Solano is a single portal of access to a broad range of services through one central phone call, fax, or electronic request.
The HMG Solano call center is staffed Monday through Friday 9 AM to 5 PM with a support specialist/family navigator to assist both families and providers needing resources.
HMG can be accessed by the toll free phone number 1-844-501-KIDS (5437)
Or web portal connection at www.HelpMeGrowSolano.org

Q: Are PEAK services still available and Where can I find and access PEAK services?

A: PEAK (Partnership for Early Access for Kids) services are also available through Help Me Grow Solano. Please call or use the online connection link to request a developmental and social emotional screening for your child or other PEAK services.

Q: How is PEAK different then HMG?

A: PEAK provides direct services including developmental and mental health screenings, assessments, and treatment. Callers may be referred to PEAK after calling HMG.

Q: Which programs are partners in the Help Me Grow Solano system?

A: HMG Solano is a system that collaborates with agencies, families, and providers across the county to help ensure children ages birth to 5 reach their full potential. Current partner agencies include:

• Aldea, Inc.
• BabyFirst Solano
• Benicia Family Resource Center
• California Hispanic Commission
• Child Haven, Inc.
• Child Start, Inc.
• Children’s Network of Solano County
• Children’s Nurturing Project
• Dixon Family Services
• EMQ-Families First
• Fairfield Suisun Healthy Start Family Resource Centers (FSUSD)
• Fairfield/Suisun Adult School (Parent Education/SPACE)
• Fighting Back Partnership (Vallejo Family Resource Centers)
• Interfaith Council of Solano County (Heather House Homeless Shelter)
• La Clinica Vallejo
• North Bay Regional Center
• NorthBay Healthcare ABC Prenatal Program
• Partnership for Early Access for Kids
• Partnership Health Plan of California (Solano County Perinatal Case Management)
• Planned Parenthood Shasta Pacific
• Rio Vista Family Resource Center (Rio Vista CARE)
• Solano Coalition for Better Health (SCBH)
• Solano County Black Infant Health Program (BIH)
• Solano County Child Welfare Services (CWS)
• Solano County Children’s Mental Health
• Solano County Maternal Child & Adolescent Health (MCAH)
• Solano County Office of Education
• Solano County Public Health Nurses (PHN)
• Solano Family and Children’s Services
• Solano Special Education Local Planning Area (SELPA)
• Vacaville Family Resource Center (VV FIRST)
• Women, Infants and Children (WIC)

Q: How do I get Help Me Grow Solano materials to share with the families I serve?

A: Please call the number, 844-501-KIDS to request materials such as flyers and brochures.

Q: How do I schedule a Help Me Grow Solano in-service presentation?

A: You can call the number 844-501-KIDS and asked to be connected to the Community Liaison assigned to your region to schedule a Help Me Grow presentation. This contact information can also be found on our website.

Q: How do you update the resources in your database?

A: Please Call HMG Solano @ 844-501-KIDS for more information.

Q: How do I get my agency into your resource database?

A: Please Call HMG Solano @ 844-501-KIDS for more information.

Q: Do you provide education and training?

A: Yes. Help Me Grow Solano staff are available to offer training and support to primary health care providers wanting to implement routine developmental screening. We support the use of screening tools at well child visits. Help Me Grow Solano also offers training open to the public on the Ages and Stages Questionnaire (ASQ) and ASQ Social Emotional, screening tools for children birth through five years.

Q: Is your service free?

A: Yes. Families and providers can call the Help Me Grow Solano number, 844-501-KIDS to be connected to resources in Solano County. The service of connecting your to developmental services and follow up is free. We provide the caller with information and referrals on resources that are available at low or no cost as well as information and referrals on resources that are fee based.

Q: Do you make appointments for children?

A: Help Me Grow Solano links families to appropriate services, We can assist in making appointments whenever possible.

Q: Is the service only for low income families?

A: Help Me Grow Solano is available to anyone in Solano County looking for developmental, behavioral or learning resources for their children ages birth through 5 years old.

Q: Is this service only limited to children with special needs?


HMG is for all children and families wanting information and linkage to programs and services in Solano County. There are no eligibility criteria, and no cost to families.

Q: What services does HMG provide?

A: HMG provides referrals and linkage to community resources by assessing a child and family’s needs and helping connect the family to existing programs and services. HMG provides intake, triage and connection to any services and resources that help support the child and family.
HMG staff also provides follow-up calls to determine if a family has been successfully linked to services and if further assistance is needed.

Q: Is HMG a resource and referral line?

A: HMG does provide resources and referrals and much more. The call center staff has expertise in early childhood development, parenting, and family support, and can help assess the needs of the child and family, inquire about other needs and determine the best possible resources available.

Q: What languages can your team speak?

A: Help Me Grow Solano has team members that speak English and Spanish fluently. For all other languages, a language line is used to communicate with all other callers.

Q: Does your service help with health insurance?

A: Yes. Help Me Grow Solano can provide information on resources that help families get connected to health insurance.

Q: Do you provide direct service?

A: HMG does not provide direct services. HMG helps families connect to existing programs and services in the community.

Q: Is the service only available for Solano County residents?

A: No. We will answer questions to all who call our toll free number looking for resources in Solano County.

Q: What age(s) does your program serve?

A: At this time, HMG serves families with children birth to five years. However, if the family has a child older than 5 yrs., HMG will not turn them away and will assist with resources. The long term goal is to expand HMG Solano to serve families with children of all ages.

Q: Can I share the information of your program to other families, friends, and acquaintances?

A: Yes. We encourage you to share information about Help Me Grow Solano throughout the community. In fact, if you need extra materials or assistance in doing so, please call the toll free number and we provide you with flyers, brochures, etc.

Q: How is this free service funded?

A: Help Me Grow Solano is currently funded by First 5 Solano.

Q: Does your program have eligibility criteria or can anybody receive these services?

A: Help Me Grow Solano is available to anyone who is looking for developmental, learning or behavior resources for children in Solano County.

Q: Is there an eligibility criteria for inclusion in the resource database?

A: Yes. The eligibility criteria for inclusion in the resource database is that the program provides a service for families and children in Solano County.

Q: Is this service only limited to children with special needs?

A: No. Help Me Grow Solano is for all children and families wanting developmental and behavioral resources in Solano County.

Q: What are your business hours?

A: Care Coordinators are available to answer the phone Monday through Friday, 8:30am-5:00pm. Messages can be left 24 hours a day seven days a week.

Q: Where are you located?

A: The Help Me Grow Solano administrative office is located at 2195 Union Avenue, Fairfield CA 94533.

Q: Can I come to your office to get referrals?

A: To receive information, referrals and follow up, please call the number 844-501-KIDS .

Q: How many times can I call your toll free number?

A: There is no limit on the number of times you can call for the same child or other children of the same family.

Q: How soon do I get referrals after I call?

A: Many times you will get referrals at the time of the initial phone call. If further research is needed to ensure the resource is a fit for your family, a Care Coordinator will follow up with you within 48 hours, Monday through Friday, of your initial call.

Q: If I leave a voicemail after your business hours, how soon will I receive a return call?

A: Our Care Coordinators will follow up with you within 48 hours, Monday through Friday.

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